Are you looking for Sitel company jobs? they are offering Sitel Spot Offers for US Technical Support Process at Chennai. Want to apply for it? now you can check it below.
Role name : Customer Service Professional
Profile:
Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries.
Prior to its acquisition by ClientLogic, described below, it had 70 call centers in 25 countries and over 30,000 employees. It maintains offices in its previous headquarters location of Omaha, Nebraska but its headquarters was moved to ClientLogic’s headquarters in Nashville.[citation needed]
The original SITEL (Systems International TELemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000. After the signing of its first major client in 1988, Allstate Insurance, SITEL’s client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world’s largest, most well-known brands.
Category type : Technical Support
Graduation: Any UG degree (Post Graduates only with BPO experience can apply)
Category range: BPO / Call Centre / ITES
Contact details:
Ravi Sankar M
Sitel India Pvt Ltd
Telephone 9791273833
Education:
UG – Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate –
Experience range details: 0 – 2 Years
Shift range : Rotational Night Shifts (Must be flexible for any shifts)
Salary range per annum: 2 LPA – 2.2 LPA
Job details
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary
Stay updated with system information, changes and updates
Venue details:
Sitel India Pvt. Ltd.
Block – C, 1st Floor, Hardy Tower,
Ramanujam IT SEZ,
Rajiv Gandhi Salai(OMR),
Taramani, Chennai 600113
Additional Benefits:
Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop within boundaries)
Shift: Any shift
Selection process
1. Interview and various test
documents needed
1, Resume or CV
2. Degree documents copies
Apply mode: Online